If you have a video/photo that is blank or not playing:
Fix blank/black videos that aren't playing

If you are seeing duplicates of your files
Fix duplicate files

If you made an in-app purchase and got a new phone / re-installed, restore your Purchase by going to Settings > Get Premium Pass > Restore Purchases

FAQs

I have videos/photos that are blank or don't open.
This is due to a bug that restores some types of files without a file extension. You can fix by: 1. Hold down on the item's thumbnail in Locker and ch...
Fri, 18 Dec, 2020 at 10:10 AM
How do I hide an app on the home screen?
How and if you can hide apps depends on your version of iOS. If you don't know your version of iOS, go to Settings > General > About > Softwa...
Mon, 9 Nov, 2020 at 7:32 AM
Will I lose my files if I lose or break my phone?
By default, your files are only stored in the app, so you will lose your files if you delete the app or lose/break your phone. If you have enabled automati...
Sat, 28 Nov, 2020 at 8:36 AM
How do I un-hide my apps from the home screen?
iOS 14 Go to your App Library (last screen on the right on your home screens), hold down on the app and select "Add to Home Screen" iOS 12-1...
Fri, 21 Aug, 2020 at 9:53 AM
How do I cancel my subscription?
Click here to manage or cancel your App Store subscriptions:  https://support.apple.com/en-us/HT202039
Fri, 21 Aug, 2020 at 9:53 AM
Are my files stored on your servers?
No. We do not store any files or have any servers. If you have Premium Pass and choose to enable cloud backup, the files are backed up in your own iClou...
Fri, 21 Aug, 2020 at 9:59 AM